There are a few possible causes for this, which all require different ways of getting resolved. These causes are:
- App malfunctioning: The band might be sending data to the app, but the app refuses to show it for various reasons. This can easily be resolved by force-stopping the app.Band issues: This can be a minor bug in the software running on the band, or the band’s connection simply isn’t working. There is also the chance of hardware damage in the band, which prevents it from syncing with the app.
These two are the causes of band and app not syncing. Now, let’s look at how to resolve them.
Make sure that the band is well charged
The band’s battery won’t sync with the app if it’s low. While a new halo band often comes charged, it is always possible that yours isn’t. Plug it to power and check the app again sometimes after charging.
Check to see if the halo band is connected to the app
If the band isn’t connecting to the app, there won’t be data sent from it to your mobile. To check this, go to Settings and check the device icon. If the device is connected, the icon should read connected, and you should discount that as an issue.
Ensure that your phone is connected to the internet
The app won’t update your data if your phone is not connected to the internet. Check your internet in a browser to be sure.
Ensure that your phone is within range of the band
If your phone is outside the range of your band, the band will be unable to send data to the phone. The effective range should be not more than a few meters, and you shouldn’t make your phone be more than this distance from the band.
Refresh the halo app
A minor bug can make the app refuse to update. Refresh it by going to the settings page and swiping down. Check the page again to see if the app
Force close the Halo app and restart it
As the problem might be the app, restarting the app could be a simple solution to the problem of the band not syncing. To do this, go to the app list of your device and force close the app. You can then open it again and check if it’s updated.
Restart your band
You can restart the band by pressing and holding the button on the device for fifteen seconds. Once the device has restarted, the LED will blink white. You can then try to connect again.
Reset the device
If you try everything else and the app still isn’t syncing, the device might be going through an issue that can’t be resolved so trivially. Resetting the band is the only solution and is the last resort in this case. To do this, follow the steps below:
