The world at large is dealing with the public health, financial and economic implications of the COVID-19 pandemic. Absa Bank Uganda is rolling out an extensive payment relief program for eligible customers that have been directly or indirectly affected by the pandemic. Under this program, customers in sectors that have been directly or indirectly affected by the disruption presented by COVID-19 will be offered payment relief to ease their financial burden.
Customers will be offered payment holidays of up to 6 months, with needs being determined on a case-by-case basis and solutions tailored to individual circumstances — through proactive engagement with the customers. Additionally, eligible customers who are in need of relief can apply and qualify at no additional administration fees.
Commenting on this, Mr. Mumba Kalifungwa, the Managing Director of Absa Bank Uganda said,
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Mr. Kalifungwa also noted that support for corporate and business banking clients will entail solutions based on their unique requirements and operations. He went ahead to encourage businesses and corporates to contact their relationship managers for further details.
For the case of salaried customers, the bank will proactively engage with the employers through the Relationship Managers or directly to determine the support to be offered. These measures will be implemented with immediate effect.
To allow benefits to reach more customers, Absa Bank Uganda encourages those who can fulfill their obligations to continue making payments.
